Gene Messer Volkswagen Reviews & Testimonials
Gene Messer Volkswagen Reviews & Testimonials
Looking for testimonials and reviews about Gene Messer Volkswagen? View recent reviews and learn what our customers are saying about us, in their own words. Have something to share or want to leave a review for us? Click the link below and let your voice be heard. We appreciate your feedback and patronage.
I have always used this dealership and repair shop because they take really good care of my car after the sale. I am grateful for a trustworthy place like this. I love my little car!! I love Gene Messer Volkswagen! 🥰
Overall, I had a good experience with the Service Department. Because I'm from out of town, I arrived an hour early, but they were still willing to get my vehicle serviced right away. Also, because I had to wait at the dealership until the service was completed, it took a couple of hours longer than expected for my vehicle to be ready. However, I don't mind waiting if it means that a tech is going to spend extra time ensuring that my vehicle is up to par. The alignment on my Touareg is definitely better, so I appreciated ... Read More DealerRater - Jun 24, 2025
The service was great and all the service advisers were very helpful and friendly thanks
Andrew the service advisor was amazing and so was the rest of service and mechanic.
She was very polite and my service was quick and they had my vehicle back to me in a short time the Uber ride home was pleasant
Gene Messer Volkswagen service department is friendly, quick, communicate well and never disappoint. They are the best in town and I won’t go anywhere else.
Every one was so helpful and very professional in explaining all that was needed to be done to my car.
Outstanding customer service! I called from out of town, looking for a particular model and trim package, Kyle quickly found it and had it delivered to the dealership, he gave me a trade value over the phone and kept me informed through the process. I will definitely return to Gene Messer.
The staff are always friendly and knowledgeable. They answer questions clearly and in plain English.
Amanda cares a lot about her job in the service department and it showed with her careful attention the details I specified in my diagnosis when turning in my vehicle to GMV. Melissa needs to reassess her priorities while at work and take ample time-off to make sure they’re aligned with GMV. The junior salespersons should anticipate like Amanda customer interest before being required to do so by the sales manager. The ID Buzz from Midland/Odessa need to be cleaned and smells like a wet dog and will not be appealing to families with a more sensitive nose. ... Read More DealerRater - May 30, 2025
Not empressed,, the salesman who sold me the car was asked to check the windshield wiper fluid cause the sprayer was not working. In the long run my wife and I were stuck with a bill of over 450.00 to have hose replaced. Which should have been covered by the dealer. Very disappointed.
Gene Messer VW was fantastic! The GM Dan even visited with me to make sure I was Happy!! Everyone from my Rep Donald to Derek in Finance were Awesome!! Very proud of my new VW Atlas and had a great experience...Highly recommend them even if you are in the market for another Make and Model!!
Melissa and Amanda in the service department are both amazing. They are both knowledgeable about Volkswagen cars and quite efficient when yu take your car for service
Kyle and his team went above and beyond. Buying a car can be stressful but they made it as easy as possible for me and walked with me every step of the way. Would highly recommend them and will use them in the future if need be.
Everyone was very nice and made everything super easy for me. They were very quick and did a great job of making sure that my car was in good condition.
They did what I asked them to do to my car. Oil change accomplished as scheduled.
Service department was prompt and Amanda was very cheerful and informative. I will be back for further car care.
Quick, fast reliable service. Good communication and service writer. Barely had time for lunch. Texted my wife and I when completed. A1 service at a fair price.
All they ever say is my car audio system is the cause. They never fix the problem and keep charging me to fix a issue that didn't need to be fixed
Helped really good! Very impressed! The salesman was nice! Made it to where it was in our price range.
Love this dealership!! Got my paint pens, got my oil changed with a coupon!! What a great start to what was a horrible dealership 3-4 years ago!! Thanks so much!!
Slow service. Two weeks for an air conditioner repair. They did not keep customer updated.
Ms. Amanda’s customer service is superb! I was there for an oil change but with her assistance, I was able to have all my tires replaced! Not only that I used my promo but was able to get a BIG discount on tires! While waiting, Ms. Amanda updated me from time to time. Keep up the great job, Ms. Amanda.
I am always able to make a timely appointment and my service is quick and efficient.
James helped us after a two hour drive to trade our Ford in for a new Volkswagen. Super easy process that took a little bit of time but checked all our boxes on what we wanted.
They took care of me as fast as they could had me ubers, to go back home and back even fixed a couple things that I didn't even ask. We're very friendly and helpful the whole time.
Came in to take a look at a car and left with my new car in less than an hour. Their team is very quick and efficient and so pleasant to work with.
The worst dealership in town. I bought a used 2021 Ford Explorers with 55991 miles on it. I didn’t drive the car as I needed to learning all features on the car before using it. The car just sat in my garage until I need to plug in the snapshot from Progressive car insurance. I can’t turn on the car as the battery died. I called the dealer and reported the problem. They sent the technician over to replace the battery and charged me $446.23 for this service. I can have this battery replaced at Costco or Walmart for just $179.90 if ... Read More DealerRater - Mar 15, 2025
Luis was great. The dealership didn’t pressure for a sale. They were fair and I will buy from them again!
My daughter and myself have always received good customer service at vw gene Messer. The techs have given us good service as well.
Amanda in the service department is amazing. She is always so informative and willing to help. Not to mention she is very kind and understanding.
They made buying a new car fast and easy. They seemed to really care that I got what I wanted at a price I could afford. Everything was great. Kyle was incredibly knowledgeable and I’d recommend him to anyone. Thank you!
It was a quick and smooth experience. Professional service provided. I would recommend to anyone needing to service their car.
We always receive excellent service from the dealer service department. We are able to schedule an appointment time to meet our needs.
People were very kind and helpful from the time we pulled up(late) until they handed the keys back to me
Good service, Amanda is a very customer oriented service advisor who proactively helps with my service visits. She has also helped me understand some of my Atlas info systems capabilities so I can better use their functions.
It was one of the easiest car deals I've done. James was great and so was the finance guy, whose name escapes me. It was our first time doing business at the VW house and there was absolutely no pressure or lying that we could detect. I rather enjoyed buying a used 2021 Avalon from Gene Messer Volkswagen.
Excellent.. great communication and fast service with great customer service it's worth the drive from my hometown littlefield
Amanda is amazing! I think she goes above and beyond expectations. Very knowledgeable and tbh she’s my favorite.
Service was timely, agent was friendly. and co.mmunication was good. Didn't use the breakroom
I called about a notice I received for a recall regarding the airbags. Andrew ordered the parts and in just a couple of days he received them and they notified me. When I called for an appointment they got my car in that day and had it fixed within an hour. The service was great! Everyone was very friendly.
I took my car here to get some things worked on. About $4,100 worth of repairs. While my car was in the shop and all work was almost complete, I got a text saying there was a "mishap". I called and I was told the mechanic heard a drip and noticed the hose on the heater core was leaking and then all of the sudden snapped the fitting on the heater core requiring the whole thing to be replace for an additional $1,100. My car wasn't leaking coolant before it went into the shop and they made me pay ... Read More DealerRater - Jan 26, 2025
Andrew in service WORKS for his customers. Every time I go in, he greets me with a smile & a handshake. The waiting areas are comfortable, I'm always inn the loop about the repair process, & the final bill doesn't leave me penniless. Thanks for being there for me & my Jetta!
The customer service was great. I really appreciate the detailed list of services needed for my car so I could easily understand the work that needed to be done and see pricing at the same time.
Car went in for an oil change. A complimentary check up was included also. Price was great and car was ready to be picked up two hours later. Communication was great, I’ll always take our Touareg to this dealership.
This is the second time we’ve gone to Kyle Hind! He is amazing! The process was fast and efficient, Kyle was friendly and helpful
Costumer service is really good service tech very attentive to your needs and questions very impressed
We had an awesome experience buying a vehicle! Kyle was fair and efficient with the whole process! My wife and I came from 6 hours away and we were able to get a lot of the paperwork done on the way there. Which saved us a lot of time once we got there!
This is the third vehicle we bought from this dealership. We appreciate how easy the process was as well as the customer service we received from our salesman Kyle Hinds.
Kyle Hind was a great salesman and got us into a car quick. Really appreciate it.
Been friends with Justin Greene for years and have followed him from dealerships and he is the best person to purchase a vehicle from, he’s a up front no nonsense guy and will be straight forward with you!!! Will definitely keep him as a friend for many years to come!!!
The Service advisor Melissa Arizpe was awesome ,she took care of us with respect and gratitude and go us in and out.
The crew at Gene Messer VW is what makes this dealer special. Perfect buying experience.
I purchased my vehicle from this dealership and I’ve service my vehicle through this dealership for about eight years service has always been excellent
Made a appointment and had a oil change great service informative of our services we are available to get
Amanda was extremely awesome to deal with she was quick and very communicative she did great and would definitely recommend her to anyone.
I went to Volkswagen thinking I knew exactly what I wanted and ended up getting into something I didn’t know I wanted. Thank you to James and Justin over at Gene Messer Volkswagen for such an awesome buying experience. Definitely recommend!
Service got me in and out when I took it in for the oil change and gave me the best service I could ever ask for.
Recognize me by name. The service department is always willing to accept my vehicle for service even when I do not schedule an appointment.
My salesman Luis was very helpful in answering all my questions , he went above and beyond to assist me
We had a big job to be done and we were told it would take 6 hours. We were also given a rental as we lived an hour and a half away, we showed up at 7:45 am but didn’t leave until 5:45. We were tired and a bit upset we were not given updates throughout process by service dept. Went to general manager who helped and also got us service dept manager who explained to us. The service dept could’ve been a bit warmer but our usual Amanda Beckham was out sick and her presence missed. All in all, General ... Read More DealerRater - Nov 10, 2024
Got repairs done on a fairly minor insurance claim (no body work - no painting - just parts replacements) but from drop off (Aug 29) to repaired (Oct 26) took about two months. Nice rep. But nearly all communication (90%?) was because I called them, Supposedly added some parts needed at no cost after ins. claim was settled. No bonus in my book because the repair was the repair under insurance with or without the parts. But the main issue was the LONG turnaround and it was unacceptable in any situation except that I thankfully had another car to drive. Definitely going to ... Read More DealerRater - Oct 31, 2024
This was the easiest car buying experience we have ever had. There was zero pressure and Kyle was great to work with!
Very awesome dealership service area is always very nice. I like to work with Amanda. She’s in the service area. She is always so helpful communicative and I just love her.🤍
Always a great dealership! I love Gene Messer Volkswagen staff. Very professional staff from sales to finance to service!
Gene Messer rocks! Outstanding customer service and their service department is exceptional! Love my VW and will buy my next one there. Keep up the great work! Five stars!
No communication when dropping off vehicle Forgot new oil chg sticker and cruise control not working turned off somewhere
Very efficient customer service and very knowledgeable staff. I am very satisfied and have positive experiences from the car maintenance service department.
Excellent customer service!! Always our go-to service center when our Atlas needs services done.
Friendly, knowledgeable, and on time. My car was ready when (actually before) promised. I will be back. Thank you
The service dept has always been professional and helpful. I've always found their pricing fair, and manageable. I've only used this dept for 5 years.
Amanda is usually my service advisor and she is amazing! I’ve never had a bad experience with her or any of the mechanics
All the personal we had contact with were great! There was no pressure with the sale and they listened if when we had questions and answered all concerns.
Purchase of our VW Tiguan was smooth and easy. Taking advantage of our free inspection and oil change services. Service scheduling works great. We are out of town, schedule, drive in and after a short wait service is complete and vehicle good to go til next service date.
Best dealership in town! With the best service advisors in the world! Thank you for all the hard work everyone at Volkswagen puts in everyday!
Friendly and courteous . Very helpful ready to assist us.. all cars were nice and clean
The service was fast and efficient, and the staff was very friendly and helpful during my visit.
Andrew Martinez has truly helped me so much when I was in a bind from a different dealership, I am truly so thankful and so grateful!!
Amanda was great! She provides a very good customer service and makes sure My car is under their great care.
The dealership is outstanding. I buy all my cars at Gene Messer VW because both the service and sales departments are great. They really go out if their way to please and take care of their customers.
Amanda was very helpful And courteous. The Uber was very prompt. Amanda explained the work that was to be done.
Good place to get repairs done. Had my VW bug worked on today. Staff very helpful and friendly
Good Service. They have not disappointed me yet. I take both of my vehicles there to get service whenever they break down or need general maintenance. Good people.
We’ve always had great experience with this dealership but the last couple of times notsomuch.
There was a regular maintenance done where the worker left an oily rag in car seat, oil on steering wheel and door.
Once we wanted to buy a tee from service desk and Shawn was not friendly and took forever to check us out and then wouldn’t give us tag price at 27.95 and charged us 29.95.
The last visit our infotainment system wasn’t working so we waited quite a while and it still doesn’t work! It blanked out once during a trip ... Read More DealerRater - Sep 11, 2024
Warm greeting. Amanda made sure she found the battery. She also installed the battery. A miost pleasant visit. Thanks
Everyone is very friendly and try to find the best deal for me. They were very timely with the service and transportation to and from the dealership
Amazing service advisor, very helpful and respectful. Took time to explain some things with my gli.
Everyone was extremely helpful, and friendly. Service and work are thorough and of great quality.
They gave my car a complete evaluation and gave me the option to fix the worn parts.
The service are was very efficient and helpful! Best service experience I’ve had before!
Josh Redding and the team at Gene Messer Volkswagen made the car buying experience very pleasant. Josh went out of his to answer questions, obtain information from his team, and ensure we received a thorough explanation of our vehicle before we drove off the lot.
The staff was so polite and helpful. The waiting area has comfortable chairs, television, and drinks.
Kyle, Dan, Mitchell and the Gene Messer VW staff are welcoming and professional with their top notch service. From day one to signing off on the paperwork and contract, they remained transparent throughout the entire process and answered all questions we had till the very end. I highly advise purchasing your vehicles here for a no muss/no fuss plus great customer service, if you’re in the market for a new or pre-owned vehicle.
They took care of me! Wouldn’t go anywhere else! Ask for Amanda she is amazing! 🤩
Amanda took great care of me. I won’t go to anyone else with my car issues.
Drove in to move daughter into school and had some car issues. Told Amanda that we would only be here for one day. She was able to get Technician to see the car right away and was able to fix vehicle within a couple of hours. I’m resting much easier knowing there’s a trustworthy dealership for my daughter to go to if needed since we are over 8 hours away.
I am very pleased with Andrew and other staff members in the service area. Good work guys!
I appreciate good customer service and speedy response, but I’m not happy that if you have to get service done in your vehicle besides oil change test doesn’t cause and arm and leg!!! Very disappointing!!!!
I am thankful for the help I received. They were extremely kind. Thank you for the help.
Cane in, needed to upgrade to a better vehicle. Louis was very kind and not pushy, new immedatily after looking what I would like, and we agreed.the unit I purchased was just what I needed.
Reviews & Testimonials | Gene Messer Volkswagen