Very efficient. Friendly, knowledgeable staff. Very respectful and overall excellent service. They listen and work hard to meet your needs and strive to answer all your questions.

Duane and his crew in the service department always treat me with respect. They go above and beyond to make sure my problem is solved fairly and quickly. They got me in and out today to replace a damaged tire with no appointment. Very respectful staff!

Duane Chapman was very helpful in service dept took good care of us on getting oil cooler issue taken care of Used car sales manager and Michael Martinez were great as well

Worked with Kyle Hind in purchasing our new Atlas. He was so pleasant to work with and kept us up to date as to when it would be delivered. Very pleasant experience!

Monday, July 25th, I called 5 different times to the service department. Four times I was caught up in an automated loop of eternal hold not being able to reach a human. Two of those four times I was sent an automated link for scheduling online service. I tried one link and the earliest service was in the middle of September, 6 weeks away. The fifth phone call, I dialed sales, explained this was my 5th try to schedule a service. She was just shy of rude and said they were busy over in service. Frustrated, I gave up. Called service Tuesday ...

Mark was an extreme help to me . This is the second time i come to this dealership and I am treated with the most excellent customer service. They are always so willing to share information and feels very genuine! A special thank you to mark for helping me out and being so nice.

I made an appointment to get my oil changed this morning and they were very friendly and professional. I needed a oil filter and was given a discount on it which was appreciated. It was a great experience! Also I appreciate getting a oil change coupon in the mail .

I took my car in for an oil change, tire rotation and to have three recalls fixed! I was quoted two hours by Marissa who was very sweet and thorough and it took less time!

These guys really know what they're doing and they do a good job. I will definitely come back again if I have any more problems.

The service was amazing, we will definitely go back. We had to travel 3 hours but well worth it. Andrew and all others at Services Depart went over and beyond to make sure everything was taken care of.

Very fast service, fixed a major coolant issue with my car in less than 4 hours once the part came I really loved the service provided

Excellent service and extremely knowledgeable. My car had a complex issue and they were able to resolve it. I would recommend this dealership without hesitation. Thank you to the team and especially to Mark and Duane. They got me back on the road!

Had a light come on in my car this morning after work, thought it was tire pressure but it wasn't,I left the tire store and drove to gene messer VW on university and showed them the light and what is it he checked and said it was a tail light but it turned out to be two got me right in and fixed it , great service and great employees so helpful and respectful even walked me out to my car after it was done Thank you for such great service

The whole experience was the best ever for buying a car. It’s hard to find cars now with limited selection on the lots. Benjamin J was great and he found us a car that meet our needs. Would definitely go back next time!

We worked with Matt and he was great, even when we changed things up a bit on him. Probably the best car buying experience I have had.

Great service department, have always had an excellent experience. They handled several inspections on my vehicle that i didnt ask for and made me feel safe driving off.

Very pleased with service. Mark was easy to work with. Had oil change and took advantage of on line special. 2006 TDI. 130 thousand plus miles.

Great service. Andrew provided quick friendly service. Very pleased with the whole process. I would recommend this location for anyone needing service on their VW.

They were super nice and made the whole process easy. I would recommend this place to anyone that wants an easy buying experience for sure .

I've used their service department since I got my Atlas on 2018. Great customer service every time we go! They aren't pushy with what my car may need and are always up front about the cost and what needs to be done.

The service department was terrific to work with. Andrew went above and beyond with customer service. Will take my Tiguan here for all maintenance and service needs.

After making the appointment an issue arose and I needed to rush the process. They were extremely helpful in doing so. I got my scheduled oil change fast and efficiently.

Customer oriented dealership knowledgeable, friendly , helpful, good faculties . I am and will continue to be a returning customer. Looking forward to the day I will purchase my next vehicle from gene messer vw

I was looking for a mid-sized SUV and the dealership helped me look for things not only on their lot but on partnership lots a well. They arranged to have one from a partnership lot brought over for me and ended purchasing an option on their lot. They did great and were really helpful!

Previously went to other location in town to ask about a vehicle i guess they thought i was asking for a free one. The service at this dealership was great! I would recommend this dealership for you next car. Thanks Matthew.

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Dwayne, Mark, Marissa and Jonathan are outstanding. They are very efficient, courteous and knowledgeable and will get you in and out quickly with your problem corrected. Their customer service skills are great and always are a pleasure to work with. Really an outstanding team of professionals and my car is fixed on time. I will back due to their outstanding service. Thank you!

Marcus, the Service representative was very professional and courteous. I was informed of the process concerning the recall and the estimated time of repair. The service was completed as promised. It was a pleasant experience. I will return for service as needed.

Mark was awesome throughout the whole process and helped me get my car fixed and ready to go in one day! Would recommend to anyone

Good service center, staff is very professional. Was told it would be an hour and a half to get my car taken care of. I left in 45 minutes, all services completed.

I would like to take the time to review my fantastic experience a Gene Messer Volkswagen in Lubbock, Texas. Benjamin Jacobi showed me several cars. We drove Jettas and a VW Passat. He told me the benefit of both vehicles. He personally owned a Passat. He showed no pressure what so ever. I decide to trade my 2015 Silverado 4X4. He gave me a great trade in.

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They did an amazing job they were very thorough friendly professional and help you with anything you ask for I would recommend Gene Messer Volkswagen

We will only use kyle Hind he is the bomb!! If he can’t get it done nobody can I highly recommend using him for any of your car needs

I appreciate the "no pressure" style of Kyle Hind. He was responsive to my calls and patient with my questions, making the experience much easier than I anticipated.

Everything was fine. They were thorough and courteous. They let me know about a tire that might need to be replaced soon . I don’t have anything else to say about it.

There service was great and the manager of service dept. went the extra mile to check on us and our vehicle, he went to see how much time was left for our vehicle and we needed anything.

Benjamin Jacobi is the consummate professional. He is very considerate and truly interested in the needs and wants of the buyer. I have bought several vehicles from him.

Kyle Hind knows this business very well ... went to the Nth degree to get me the deal I needed ... and explained all details ...

Happy with customers service timely repair and great follow up. Always easy to work with. Enjoy my car and happy to be a Volkswagen owner.

Marisa is the friendliest customer service agent I have ever had at GMVW. She was quick to helpful And very patient. She ordered a car to take us to the store.

This was one of the best experiences at a car dealership that I have ever had! Everyone was kind and extremely helpful, I was able to ask every question I had and never felt like a bother. Personally the car I wanted was not at their location so they offered to go get the exact model I wanted from their out of town dealership without any hesitation. Any other dealership I visited were too pushy and put a lot of pressure on me to buy a car from them. I never felt that pressure at Volkswagen or with my salesman ...

Mark, the service representative, made my Gene Messer visit a joy! Mark was professional with a pleasant personality. He was also helpful in gathering information for a future tire set replacement. Gene Messer is Blessed to have this caliber of employee meeting the needs of its customers.

Never a stressful experience when buying from Kyle at Gene Messer Volkswagen. We are very lucky to have such a great salesrep. After buying several vehicles from this location, we continue to return, for the amazing service, friendly atmosphere, and superb prices. I will continue to purchase vehicles from this location and from Kyle, and would recommend to go here for your future vehicle purchases.

Finance chose to put salesman’s needs above the customers need, made us wait when a salesman interrupted during signing papers. Our salesman was fantastic and helpful.

It was a really great experience. The dealership was very easy to talk to and work with. First time buying a car and they gave me a good deal.

Really pleased with the process, even during a pandemic. Bradley was helpful and knowledgeable about our new purchase. Gene Messer Volkswagen really did a great job! Thank you so much!

I cannot say enough good things about my experience at Gene Messer Volkswagen. I was throughly surprised by the efficiency the entire staff showed. Kyle was the salesman who lead the process and he left my husband and I very impressed by his honesty and impeccable customer service. We live two hours away and it was well worth the trip to buy a car from GMV. We will recommend them to anyone that is car shopping and will definitely be back ourselves next time we are in the market.

VW Dealership a bit pricey for repairs and maintenance but trusted service on my old 06 VW Jetta TDI. Love Saturday service hours availability too!

Duane was very courteous and helpful. I called and asked if a state inspection was possible at the last minute. Even though they were very busy I was told yes to come on in. Thanks Duane, I’m grateful for your understanding and helpfulness.

Always on point. My car is 18yrs old and I plan on using until. I see what I love. GTI manual transmission and my kind of color.

I had an amazing experience, thanks in no small part to the service manager Duane. Everyone was extremely helpful, kind, and professional. This was the best service experience yet.

Saved me a lot of time on a tire repair vs. a well known tire company! Great customer service and reasonable cost. Will recommend to anyone for service.

Excellent service from the time I pulled in to the time I checked out. They were very professional and friendly. I always appreciate their service.

When I was a dummy and put diesel in my car instead of gasoline, the service department was quick and incredible fixing my car for me.

I had a great experience with their sales department. My car buying experience was fast and professional. The salesman was knowledgeable and professional. It was an easy and convenient process.

Excellent and very quick!! They accommodated me the same day and on a holiday weekend. I am very satisfied and would recommend their service to anyone.

Great experience - friendly sales person, and sales manager. Very fair and reasonable trade value of my vehicle and good price on my new vehicle.

Nathan my salesman was awesome. I went in with a copy of an approval from my bank and had exactly what I wanted. No fuss, no miss.

Good dealership. Fast service. Easy, painless process. Car was detailed and ready to go in less than an hour. Would recommend to friends and family

Always like working with young lady in service always pleasant and helpful and well informed seems to enjoy her job and concerned about her customers

I was very happy with the customer service and repairs on my wife’s car and how fast I got my car back thank you for services I will definitely be coming back thank you.

The repairs were a little expensive, but there were several different issues with the oil system. They were very good at letting me know what problems they found and what it would cost for each item before they started the repair.

We made the trip from Odessa on a Saturday. The staff at Gene Messer VW worked diligently to get us into the car we inquired about. They made the entire process super easy and seamless. I would definitely recommend this dealership to anyone! Well worth the trip!

Had to wait on finance man to complete deal. Understaffed in this department, otherwise smooth transaction! So far vehicle performs as described. Would recommend dealership to friends and family.

Everyone at Gene Messer VW is so nice. They offer a free shuttle for service and repairs and the driver who took me home was very friendly. I get my oil changed here because I know they’ll always have the oil filter I need for my Passat and it’s cheaper to get it all done here than ordering it from an auto supply and then taking it to a service store. They also give you a coupon for a free car wash with every service.

Overall great service. No presure sales staff. Sales and managers were very nice. They stayed late and worked to get me the best deal for my needs.

I had another great experience at Gene Messer VW. Salesman, Joshua Miller, has helped me and my family with great deals. We will continue our business with him and Gene Messer VW.

Love my Volkswagen Atlas. Very happy. Thanks Gene messer. Gene messier worked very fast to give me everything I was looking for in a vehicle and financing Dept was very fast also.

I highly recommend buy a car from Gene Messer VW. Freindly and great service out of any car dealership I’ve been to. They went beyond and above to get me into a car. My experience was so great that’s where I will buy my next car.

I highly recommend Gene Messer Volkswagen for car repairs. Phillip Gentry was very courteous and made sure I understood what my car needed and made me feel like a valued customer. Repairs were done quickly.

I worked with Kyle Hind to purchase a 2016 Beetle and it was a straight forward process and I never once felt pressured or pushed. I look forward to working with them for years to come for service and potentially other car purchases!

We always have a bunch of people that are very nice and helpful when we need help or a repair. They give us a ride home and come get us quickly.

Awesome dealership. The staff was very professional and helpful throughout the entire process. I typically dread going the the process of purchasing vehicles;however, Kyle and Chris both made the process so easy for me as the customer. I will be recommending this place to anyone I know who is looking for a vehicle. Thanks again for all of the help Kyle and Chris.

The service I got was excellent! They provided discounts by themselves which was out of my expectation. Also they gave me two coupons of car wash.

Very perfect customer service... I would definitely recommend.. no boost. Best I've been to . Great transport vehicle. Great driver. Literally had not the slightest problem. They suggested picking me up also

They took excellent care of my gold beetle. Got the oil changed and tires rotated. The people are genuinely happy to see you when you show up. I could not be happier. Worth the extra drive.

The service was great. They are very respectful and friendly. They were able to address all issues and concerns. I will continue to go back.

They were able to resolve a parts warranty challenge promptly, professionally, and to my complete satisfaction. My visit was pleasant and handled with courtesy. Highly satisfied.

The services are always good here. They treat you like a person, and keep their pricing fair. There waiting area is nice, clean, and have food ( some free some not) .

Fast, friendly service with courtesy shuttle. After searching all over Lubbock, this dealership got to my cart when even the Audi dealership couldn't. I recommend them to anyone with a German automobile needing service.

Second vehicle I have bought from this dealership , Kyle Hind always takes care or me. Great dealership to deal with have always been nice and friendly. They sell a great product.

Love our vw and our dealership ! Steve is awesome in service! Always take good care of car and me . The dealership in San Antonio was great too.

As a woman it can be intimidating to shop for a car alone so I was not looking forward to shopping. However, after seeing their reviews I decided to start my search at gene messer VW. Well, It was my first and last stop. From the moment I walked in I was greeted warmly and met with Edmond who was extremely helpful. He was was kind and made me feel at ease immediately. Also, the manager who greeted me (forgot his name) was attentive and made me feel like a valued customer. I will do all my service for my ...

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The buying experience and process was very different than other car buying experiences I have had in the past. Our salesperson was Kyle Hind and I really appreciated his no pressure approach to this purchase. He was knowledgable, friendly and accommodating during the entire process. We were able to shop around and ask questions without being inundated with calls trying to sell us something we weren't interested in. We did purchase a very good vehicle and are very happy with it. I would recommend anyone looking for a great buying experience and low pressure approach to this dealership.

Joshua did s great job in helping us our Volkswagen Beetle. The whole staff was kind and thoughtful. We will be back. We love car.

Nathan was honest and patient the entire time while I was deciding . I would definitely buy a car from him again. I love my new Atlas it’s awesome!!!!

We bought a used Beetle and had a wonderful interaction. The whole team was helpful and personable throughput the whole process. I would use thm again.

I love my almost new Jetta I’m so happy that I went with this car and the dealership was very helpful and made the process easy

Wrong part was ordered and caused delay on repair, however dealer provided vehicle for me to drive while waiting for parts. The vehicle was better than I left to be repaired.

Fast and very friendly. Always a pleasant visit. They make it so easy to take care of my car. Super clean facilities make it easy.

Joshua Miller was excellent!! The entire process went quick as car sales go and we had a great experience and got a great used SUV!

Joshua Miller was extremely helpful. He wasn't pushy at all and was very mindful of what I was in the market for. Fantastic service and experience. Definitely going to Joshua when I'm ready to buy.

I was just out driving and dropped by your dealership to look around. Normally I'm anxious about being "mobbed" and "browbeaten" to purchase a car when I really just want to look to get an idea of what I want and whether or not the dealership is a good fit for me. Joshua made me feel completely at home and was not pushy in the least. Though I am not quite ready to purchase a car, I will be back when I am. You have a gem in Joshua!

My son bought a used car from Edmond. He was very knowledgeable and helpful. This my the most pleasant car buying experience I've had. Everyone was kind and the salesmen weren't pushy at all.

Had a great experience purchasing my first vehicle here. Joshua was very helpful and I would recommend him to anyone. They gave me a great price and worked to get me the best financial options on my loan

Great team of people, I’ve bought multiple cars from them and plan to continue to do so. thanks again Dan and Jeremy! I can’t recommend them enough!

Dealing with Benjamin was super, very professional. He answered all my questions and listened to me and what I wanted. Chris with Financing was very helpful as well as pleasant. The two gentlemen that delivered my vehicle, Dwayne and Robert were also great. This was the best buying experience that I've ever had, especially since it was all handled over the phone. Thank you Benjamin, Chris, Dwayne and Robert!

I can't say enough about my experience at Gene Messer Volkswagen. My husband and I were driving back home to Houston from a camping trip in Arizona and our Honda CR-V was too small to carry all our equipment and our children still fit comfortably. We stopped for the night in Lubbock and while driving around we saw their Atlases and decided to take a look. They have so much more room! We never planned on buying a new car at that time but it was just too good a deal to pass up! The salesman, Joshua, knew all ...

I’ve had issues with the sales side of this dealership before. I was very scared to try their service department, but ended up being very pleased with the job these guys did. They took great care of my car, and were very friendly. I look forward to using Messer VW Service again.

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Brought our 2016 V.W. Jetta Sport in for 30k service. Service dept. took our car right away and notified us when service was complete, all in a reasonable time frame.

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Kyle did good work for me on my new vehicle. For a lower price at that. Very much appreciated The opportunity Kyle. Thank you so very much!

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