Gene Messer Volkswagen Reviews & Testimonials
Looking for testimonials and reviews about Gene Messer Volkswagen? View recent reviews and learn what our customers are saying about us, in their own words. Have something to share or want to leave a review for us? Click the link below and let your voice be heard. We appreciate your feedback and patronage.
Friendly, helpful, and positive. All staff was quick to help and care for the entire process.
Polite, helpful, & respectful. The entire staff worked together to make my purchase a blessing. Comfortable environment.
Everyone was professional, knowledgeable, and helpful. The store was clean, organized, and welcoming. I was greeted at the door, a very pleasant experience.
Kyle was very efficient and made buying a car an easy process. This is the second car I have bought at Gene Messer Volkswagen, and if I need to buy another, I will definitely buy Gene Messer again!
Mark and his team are amazing!! I appreciate their prompt attention to me and my vehicle.
Mark and the service department are very knowledgeable and professional. Exceptional service & communication is appreciated.
Great service with a great team. Very inviting and willing to work with us on several topics.
Had an appointment for 8am for an oil change. I was out in less than an hour.
The people are very nice and understand and listen to you to help you with the problem of your vehicle. Let know what is wrong before touching your vehicle.
Very nice staff- knowledgeable and quick- even with no appointment. Salesman tgat sold me tge car 8 yrs ago came and created me- service mgr was great and you always get a free car wash ticket. Highly recommend!
Prompt and Courteous Appointment Process... Outstanding recalls were identified and repaired... My Service Advisor Andrew did a good job..
They always take good care of me and are very helpful, but they keep forgetting to put a new windshield wiper fluid cap on.
Previously went to other location in town to ask about a vehicle i guess they thought i was asking for a free one. The service at this dealership was great! I would recommend this dealership for you next car. Thanks Matthew.
I would like to take the time to review my fantastic experience a Gene Messer Volkswagen in Lubbock, Texas. Benjamin Jacobi showed me several cars. We drove Jettas and a VW Passat. He told me the benefit of both vehicles. He personally owned a Passat. He showed no pressure what so ever. I decide to trade my 2015 Silverado 4X4. He gave me a great trade in.
As a woman it can be intimidating to shop for a car alone so I was not looking forward to shopping. However, after seeing their reviews I decided to start my search at gene messer VW. Well, It was my first and last stop. From the moment I walked in I was greeted warmly and met with Edmond who was extremely helpful. He was was kind and made me feel at ease immediately. Also, the manager who greeted me (forgot his name) was attentive and made me feel like a valued customer. I will do all my service for my ...
I’ve had issues with the sales side of this dealership before. I was very scared to try their service department, but ended up being very pleased with the job these guys did. They took great care of my car, and were very friendly. I look forward to using Messer VW Service again.
Brought our 2016 V.W. Jetta Sport in for 30k service. Service dept. took our car right away and notified us when service was complete, all in a reasonable time frame.
Kyle did good work for me on my new vehicle. For a lower price at that. Very much appreciated The opportunity Kyle. Thank you so very much!
The manager was so nice and helpful. They offered to take us to our dentist appointment because the car service was going to take a little longer than they thought. We have always used them fir our services and any questions we may have. AWESOMR service department
Our salesman Bejamin Jacobi seemed truly interested in helping us get the best deal possible. All just to keep us in the Volkswagen family. Please give this dealership a shot if ever shopping for a new car in Lubbock, Texas.
Great service, and friendly sales people. My sales rep was not just interested in selling me a car , his was interested in me, (especially when found that I was a veteran). I would recommend them to all my friends and family!
Myself and my parents have been shopping at Gene Messer our whole lives. Love the atmosphere and employees that work here. Would recommend any body in the market to go see Dan Deleon and the team at Gene Messer VW!
Great job working on my bug's back windows. Always friendly and job well done. I am always pleased with the work they do every time.
Reviews & Testimonials | Gene Messer Volkswagen