Customer Testimonials

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Cars Jun 18, 2019
 

Dealing with Benjamin was super, very professional. He answered all my questions and listened to me and what I wanted. Chris with Financing was very helpful as well as pleasant. The two gentlemen that delivered my vehicle, Dwayne and Robert were also great. This was the best buying experience that I've ever had, especially since it was all handled over the phone. Thank you Benjamin, Chris, Dwayne and Robert!

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Cars Jun 18, 2019
 

I can't say enough about my experience at Gene Messer Volkswagen. My husband and I were driving back home to Houston from a camping trip in Arizona and our Honda CR-V was too small to carry all our equipment and our children still fit comfortably. We stopped for the night in Lubbock and while driving around we saw their Atlases and decided to take a look. They have so much more room! We never planned on buying a new car at that time but it was just too good a deal to pass up! The salesman, Joshua, knew all about them and the cool features VW has made them with. We had such a fun time with him on the test drive, my husband is a kidder and likes to poke fun at people, but Joshua was giving as good as he got! If you ever find yourself looking for a vehicle definitely check this place out. I can see up driving back here from Houston for future business, they are that good!

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Yelp Jun 17, 2019
 

The salespeople here are wonderful! Joshua Miller was superb to me and very helpful even with a list of amenities and was very patient and not pushy when helping me try to find the right vehicle. Definitely recommend Gene Messer Volkswagen for your next car purchase.

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Yelp Jun 17, 2019
 

I can't say enough about my experience at Gene Messer Volkswagen. My husband and I were driving back home to Houston from a camping trip in Arizona and our Honda CR-V was too small to carry all our equipment and our children still fit comfortably. We stopped for the night in Lubbock and while driving around we saw their Atlases and decided to take a look. They have so much more room! We never planned on buying a new car at that time but it was just too good a deal to pass up! The salesman, Joshua, knew all about them and the cool features VW has made them with. We had such a fun time with him on the test drive, my husband is a kidder and likes to poke fun at people, but Joshua was giving as good as he got! If you ever find yourself looking for a vehicle definitely check this place out. I can see up driving back here from Houston for future business, they are that good!

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Yelp Jun 17, 2019
 

Their used selection was a little sparse, the salesman said it was because they sell cars so fast. They didnt have what I was looking for but I really enjoyed talking with the sales guy Edmond, hes an army  veteran and had a couple funny stories to tell from when he was overseas in Korea. I liked that he wasn't too pushy like a lot of sales people are. He just wanted to help and make sure I had a good experience. I may not have bought this time but I'll be back for sure, customer service like this in a car dealership is unheard of

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Google Jun 17, 2019
 

Their used selection was a little sparse, the salesman said it was because they sell cars so fast. They didnt have what I was looking for but I really enjoyed talking with the sales guy Edmond, hes an army veteran and had a couple funny stories to tell from when he was overseas in Korea. I liked that he wasn't too pushy like a lot of sales people are. He just wanted to help and make sure I had a good experience. I may not have bought this time but I'll be back for sure, customer service like this in a car dealership is unheard of

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Google Jun 17, 2019
 

I can't say enough about my experience at Gene Messer Volkswagen. My husband and I were driving back home to Houston from a camping trip in Arizona and our Honda CR-V was too small to carry all our equipment and our children still fit comfortably. We stopped for the night in Lubbock and while driving around we saw their Atlases and decided to take a look. They have so much more room! We never planned on buying a new car at that time but it was just too good a deal to pass up! The salesman, Joshua, knew all about them and the cool features VW has made them with. We had such a fun time with him on the test drive, my husband is a kidder and likes to poke fun at people, but Joshua was giving as good as he got!If you ever find yourself looking for a vehicle definitely check this place out. I can see up driving back here from Houston for future business, they are that good!

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Google Jun 17, 2019
 

Jeremy Gauna is AWESOME to work with!!! He is a wonderful salesman and person that has so much patience. I am a difficult person to sell a car to. I wanted to pay cash on a newer car for my daughter that attends Texas Tech to replace a car that she totaled in an accident. I am a single parent female but I have done very well for myself. There have been times when salesmen attempt to treat me like an idiot or like I cannot afford to pay for really nice vehicles. I have even a few times walked out of car dealerships in the past. From the first moment I met Jeremy he never made us feel uncomfortable or inferior to him. He also does not put pressure on you to purchase a vehicle (which is rare at most car dealerships). Jeremy also does all that he promises he will do or he will tell the TRUTH to you if cannot do something for you. This car dealership is extremely warm, friendly, welcoming and display impeccable customer service. Everyone at the place is absolutely wonderful!!! THANKS Jeremy for everything!!! It is greatly appreciated!!!

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Yelp Jun 16, 2019
 

We have had a family friend as our go-to car salesman in Albuquerque for years. Now that he has retired we were a bit lost on how to handle our next car purchase. Joshua Miller at Gene Messer Volkswagen is now our go-to guy. He went way above and beyond any salesman we've ever dealt with, ever. If you want someone who will go that extra mile just to make you leave happy, see him. Thank you for making our trip to Lubbock well worth it!

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Cars Jun 15, 2019
 

I was looking for a new vehicle and went to Gene Messer Volkswagen and had a wonderful experience. Employee, Joshua Miller was super helpful, even with my long list of requirements and amenities, and was very kind and helpful in finding the vehicle just right for me.

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