Gene Messer Volkswagen Reviews & Testimonials

 
 

Gene Messer Volkswagen Reviews & Testimonials

 
Looking for testimonials and reviews about Gene Messer Volkswagen? View recent reviews and learn what our customers are saying about us, in their own words. Have something to share or want to leave a review for us? Click the link below and let your voice be heard. We appreciate your feedback and patronage.

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DealerRater Oct 3, 2024

Purchase of our VW Tiguan was smooth and easy. Taking advantage of our free inspection and oil change services. Service scheduling works great. We are out of town, schedule, drive in and after a short wait service is complete and vehicle good to go til next service date.

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DealerRater Oct 2, 2024

Best dealership in town! With the best service advisors in the world! Thank you for all the hard work everyone at Volkswagen puts in everyday!

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DealerRater Sep 27, 2024

Friendly and courteous . Very helpful ready to assist us.. all cars were nice and clean

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DealerRater Sep 26, 2024

The service was fast and efficient, and the staff was very friendly and helpful during my visit.

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DealerRater Sep 24, 2024

Andrew Martinez has truly helped me so much when I was in a bind from a different dealership, I am truly so thankful and so grateful!!

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DealerRater Sep 19, 2024

Amanda was great! She provides a very good customer service and makes sure My car is under their great care.

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DealerRater Sep 15, 2024

The dealership is outstanding. I buy all my cars at Gene Messer VW because both the service and sales departments are great. They really go out if their way to please and take care of their customers.

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DealerRater Sep 14, 2024

Amanda was very helpful And courteous. The Uber was very prompt. Amanda explained the work that was to be done.

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DealerRater Sep 12, 2024

Good place to get repairs done. Had my VW bug worked on today. Staff very helpful and friendly

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DealerRater Sep 12, 2024

Good Service. They have not disappointed me yet. I take both of my vehicles there to get service whenever they break down or need general maintenance. Good people.

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DealerRater Sep 11, 2024

We’ve always had great experience with this dealership but the last couple of times notsomuch. There was a regular maintenance done where the worker left an oily rag in car seat, oil on steering wheel and door. Once we wanted to buy a tee from service desk and Shawn was not friendly and took forever to check us out and then wouldn’t give us tag price at 27.95 and charged us 29.95. The last visit our infotainment system wasn’t working so we waited quite a while and it still doesn’t work! It blanked out once during a trip ...

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DealerRater Sep 11, 2024

Warm greeting. Amanda made sure she found the battery. She also installed the battery. A miost pleasant visit. Thanks

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DealerRater Sep 8, 2024

Everyone is very friendly and try to find the best deal for me. They were very timely with the service and transportation to and from the dealership

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DealerRater Sep 3, 2024

Amazing service advisor, very helpful and respectful. Took time to explain some things with my gli.

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DealerRater Aug 31, 2024

Everyone was extremely helpful, and friendly. Service and work are thorough and of great quality.

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DealerRater Aug 31, 2024

They gave my car a complete evaluation and gave me the option to fix the worn parts.

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DealerRater Aug 29, 2024

The service are was very efficient and helpful! Best service experience I’ve had before!

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DealerRater Aug 28, 2024

Josh Redding and the team at Gene Messer Volkswagen made the car buying experience very pleasant. Josh went out of his to answer questions, obtain information from his team, and ensure we received a thorough explanation of our vehicle before we drove off the lot.

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DealerRater Aug 24, 2024

The staff was so polite and helpful. The waiting area has comfortable chairs, television, and drinks.

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DealerRater Aug 21, 2024

Kyle, Dan, Mitchell and the Gene Messer VW staff are welcoming and professional with their top notch service. From day one to signing off on the paperwork and contract, they remained transparent throughout the entire process and answered all questions we had till the very end. I highly advise purchasing your vehicles here for a no muss/no fuss plus great customer service, if you’re in the market for a new or pre-owned vehicle.

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DealerRater Aug 17, 2024

They took care of me! Wouldn’t go anywhere else! Ask for Amanda she is amazing! 🤩

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DealerRater Aug 15, 2024

Amanda took great care of me. I won’t go to anyone else with my car issues.

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DealerRater Aug 10, 2024

Drove in to move daughter into school and had some car issues. Told Amanda that we would only be here for one day. She was able to get Technician to see the car right away and was able to fix vehicle within a couple of hours. I’m resting much easier knowing there’s a trustworthy dealership for my daughter to go to if needed since we are over 8 hours away.

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DealerRater Aug 10, 2024

I am very pleased with Andrew and other staff members in the service area. Good work guys!

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DealerRater Aug 8, 2024

I appreciate good customer service and speedy response, but I’m not happy that if you have to get service done in your vehicle besides oil change test doesn’t cause and arm and leg!!! Very disappointing!!!!

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DealerRater Aug 8, 2024

I am thankful for the help I received. They were extremely kind. Thank you for the help.

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DealerRater Aug 3, 2024

Cane in, needed to upgrade to a better vehicle. Louis was very kind and not pushy, new immedatily after looking what I would like, and we agreed.the unit I purchased was just what I needed.

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DealerRater Aug 1, 2024

Kyle makes buying a new car exciting and easy! 10/10 recommend him if you are wanting a new car. Always an enjoyable smooth process!

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DealerRater Jul 31, 2024

I stopped in to check out an Atlas as I was planning on purchasing a new vehicle in the near future. Luis (a young salesman) greeted me as I entered the dealership and we briefly chatted about what I was interested in looking at. He (Luis) exceeded all expectations as far as how customer service should be done. He arranged a test drive with no hassle, stress, or pressure. Later that afternoon he texted over some preliminary numbers and by the next morning we not only ironed out a deal, but Gene Messer Volkswagen arranged delivery at my home (105 miles ...

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DealerRater Jul 19, 2024

The service staff at Gene Messer Volkswagen is friendly and gives you options rather than pushing for items you may not immediately need. They are kind and communicative on every step.

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DealerRater Jul 14, 2024

I was in for a oil change and overall a good experience, didn't have any issues today.

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DealerRater Jul 11, 2024

It was a quick and easy process. James Stalnacker was very nice and helpful. Thanks!

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DealerRater Jun 12, 2024

Took car on Thursday and was fixed on Friday. Staff was very friendly and helpful

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DealerRater Jun 11, 2024

I had nothing but good experiences with Gene Messer Volkswagen. The customer service of both the sales and service departments is exceptional.

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DealerRater May 31, 2024

Easy to schedule service. Fast friendly knowledgeable service. Fair competitive pricing. Quality work done on time.

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DealerRater May 26, 2024

Very helpful and if I asked a question they answered professionally and understanding to my concerns

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DealerRater May 25, 2024

Kyle Hind is so very helpful. This is the third time I have bought a car from him, and he always makes the experience a good one. I would highly recommend him and Gene Messer to do business with.

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DealerRater May 14, 2024

I have been a loyal VW and Gene Messer Volkswagen customer for over a decade. My salesman Kyle is knowledgable and very interested in making me a happy, repeat customer. I am now on my 3rd Tiguan!

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DealerRater May 2, 2024

Had a good experience with gene messer Volkswagen, my car is running great now and I will definitely go there for anything else needed

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DealerRater May 1, 2024

Fast and friendly service wasn’t sure if I needed to make an appointment to have my car serviced or I could just show up, they took it right in, and didn’t take very long at all.

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DealerRater Apr 30, 2024

Luis did a good job with helping me out with purchasing a vehicle. Kind and worked to get price down. I don’t know pricing wish it was lower but he did good job.

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DealerRater Apr 27, 2024

Excellent service. Great people. Really work with you. Price was reasonable. Got most work done under warranty.

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DealerRater Apr 26, 2024

Great service and friendly staff! I really feel like I got a good deal! Would definitely recommend family and friends to shop for their next vehicle at Gene Messer Volkswagen.

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DealerRater Apr 25, 2024

Excellent customer service in the service department. New to Lubbock and was pleased to know the local dealership has a friendly staff. Kept me informed.

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DealerRater Apr 19, 2024

Buena atencion de parte de Melissa. Muy atenta. Rapidez y confianza. Espero seguir siendo atendido por los mismos empleados.

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DealerRater Apr 19, 2024

Andrew took great care of my daughter and I. He was very professional and kept us informed regarding the repairs needed. He provided the best customer service.

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DealerRater Apr 17, 2024

Always spot on. Excellent customer service. No pushy salespeople-Great work. Appreciate all they do!

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DealerRater Apr 14, 2024

Everyone is outstanding, they keep the customer informed with current prices on all repairs. Outstanding

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DealerRater Apr 4, 2024

I bought my last three vehicles from this dealership and extremely pleased with the sales. The biggest thing not only with the deals that I get, but is the excellent service department. They go above and beyond and meet my needs period. They are extremely courteous, efficient and fast.

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DealerRater Apr 3, 2024

Very friendly staff, they were clear on what work needed to be done and costs. When parts were delayed they even accommodated me with a loaner vehicle for the week!

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DealerRater Mar 17, 2024

Sales people were great Nate and Louis were very courteous and knowledgeable. Only problem was the day after we took it home it was headed back the shop on a flat bed truck. We will see how the next phase goes.I hope it will be just as good.

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DealerRater Mar 17, 2024

I went in on Thursday and scheduled an appointment for Saturday. When I went in Amanda met me and called me by name. Amanda is very helpful, courteous and knowledgeable. I really appreciate her efficiency and kindness.

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DealerRater Mar 2, 2024

They were very organized, efficient, and professional. I had a perfect experience! Andrew Martinez made sure all my concerns were addressed.

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DealerRater Mar 2, 2024

Amanda was great! She was super kind and helped me in any way possible to get my car fixed! Thank you Amanda!

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DealerRater Mar 1, 2024

Great work good customer service would recommend got the job done and fixed the issue

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DealerRater Feb 28, 2024

with just a short drive from Amarillo and a less than delightful experience w Mazda Amarillo - I called Gene messer looking for a car I found online . Then w the best luck ever - we found Luis Esparza - he is a rock star . we want to come back to GMV when Skyler is ready to buy his next car .We loved the NO HAGGLE , no hassle service and I love my new car !

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DealerRater Feb 25, 2024

Great service! Explained the repairs needed w/ a quote & not pressured to get it done that day .I will definitely be back!

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DealerRater Feb 9, 2024

I've used this dealership for all my car work since buying it new. They are fast, kind, and willing to help. Their work is always great and they have great specials for work you may need done.

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DealerRater Feb 2, 2024

The service agent was a pleasant suprise to me. Very attentive to the problems with my car and a great communicator when discussing the charges for parts n service involved

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DealerRater Jan 31, 2024

Mark and his advisors were very helpful! They got everything done quickly and communicative! I liked the pricing and will be bringing my VW back here.

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DealerRater Jan 28, 2024

I bought my Volkswagen about 2 years ago and when it was time for my mom to buy hers I knew where I would take her! Elijah was incredible and took the time to explain everything thoroughly to us.

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DealerRater Jan 21, 2024

Very grateful for the honest service received. Was very prompt with courteous communication and excellent response. Thank you

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DealerRater Jan 10, 2024

Service department was great. Car was ready on time and no surprises on the cost.

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DealerRater Jan 7, 2024

I took my Atlas in for the annual service and oil change. Andrew provided an excellent experience and I am always so pleased with the service I receive at Gene Messer VW!

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DealerRater Jan 3, 2024

Awesome customer Service,they get back to you ASAP and have financing options. They let you know what your vehicle needs and sends a video as well. I would recommend bringing your Volkswagen here!

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DealerRater Dec 30, 2023

Great Customer Service in the parts dept. they were all very helpful! 🥰 we will be back again!

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DealerRater Dec 29, 2023

Outstanding customer service!! Great job to their service department! Hardly ever have any issues!! Are always welcoming and take care of us every time we visit!

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DealerRater Dec 29, 2023

Thank you Volkswagen for your great customer service and for your promptness to help me with my Atlas. I always feel welcomed. And especially Andrew is always helping me, , kindly thank you🙏🏼

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DealerRater Dec 23, 2023

Super friendly and knowledgeable staff. Took care of my car like it was their own

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DealerRater Dec 18, 2023

The staff at Gene Messer was polite and straight-forward. VW cars were good and financing options were also reasonable. John did an amazing job clarifying everything.

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DealerRater Dec 13, 2023

Quick and easy purchase. Kyle was great! Went in and Kyle had the truck ready to test drive. There was no reason to haggle. Got a great deal. Thanks.

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DealerRater Dec 13, 2023

Andrew is always very nice and helpful. I appreciate him always taking the time to answer my questions.

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DealerRater Dec 11, 2023

The experience is always nice, quick & fast. Very respectful staff. Looking forward to continuing business.

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DealerRater Dec 10, 2023

Friendly and quick. Service department is always straight forward and knowledgeable. The coupons make it worth it.

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DealerRater Dec 4, 2023

Took vehicle in for air back recall. Scheduling easy. Once at dealership everyone friendly and attentive

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DealerRater Nov 28, 2023

Quick and timely. Checked in at 8:30 and it was quick and easy. Took a little over an hour and was back on the road.

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DealerRater Nov 24, 2023

Greeted by the Service Dept. and watched the lady check the tires and make suggestion for repairs.

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DealerRater Nov 21, 2023

Outstanding team and first class customer service. I would recommend them to anyone looking for the best in automotive services.

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DealerRater Nov 15, 2023

Sales person Emily was excellent to work with. Was surprised to find a dent in front fender as the car was so clean it was not noticeable.

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DealerRater Nov 14, 2023

These were the nicest people. Very friendly and very knowledgeable. Enjoyed the store was very beautiful and clean.

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DealerRater Nov 14, 2023

Always very helpful and accommodating. Their customer service is top notch, they have always taken care of my needs.

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DealerRater Nov 10, 2023

They were extremely friendly, helpful, quick, and efficient. My car drives so much better after taking it in to them.

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DealerRater Nov 7, 2023

Staff was very friendly. I had a coupon for free oil & filter change. I was treated no different than a paying customer.

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DealerRater Nov 1, 2023

Sales and service as well as parts. We’re all amazing. I would recommend to everyone.

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DealerRater Oct 28, 2023

Every visit here is always a good experience. Very professional and friendly, Very good work!!

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DealerRater Oct 27, 2023

The sale person is out of this world thanks you Mr.Farley! Made it easy

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DealerRater Sep 12, 2023

Friendly, helpful, and positive. All staff was quick to help and care for the entire process.

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DealerRater Sep 12, 2023

Polite, helpful, & respectful. The entire staff worked together to make my purchase a blessing. Comfortable environment.

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DealerRater Sep 3, 2023

Everyone was professional, knowledgeable, and helpful. The store was clean, organized, and welcoming. I was greeted at the door, a very pleasant experience.

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DealerRater Sep 3, 2023

Kyle was very efficient and made buying a car an easy process. This is the second car I have bought at Gene Messer Volkswagen, and if I need to buy another, I will definitely buy Gene Messer again!

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DealerRater Aug 9, 2023

Mark and his team are amazing!! I appreciate their prompt attention to me and my vehicle.

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DealerRater Aug 8, 2023

Mark and the service department are very knowledgeable and professional. Exceptional service & communication is appreciated.

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DealerRater Aug 7, 2023

Great service with a great team. Very inviting and willing to work with us on several topics.

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DealerRater Aug 5, 2023

Had an appointment for 8am for an oil change. I was out in less than an hour.

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DealerRater Jul 28, 2023

The people are very nice and understand and listen to you to help you with the problem of your vehicle. Let know what is wrong before touching your vehicle.

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DealerRater Jul 9, 2023

Very nice staff- knowledgeable and quick- even with no appointment. Salesman tgat sold me tge car 8 yrs ago came and created me- service mgr was great and you always get a free car wash ticket. Highly recommend!

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Gene Messer Volkswagen Reviews Testimonials

 

Reviews & Testimonials | Gene Messer Volkswagen