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Dwayne, Mark, Marissa and Jonathan are outstanding. They are very efficient, courteous and knowledgeable and will get you in and out quickly with your problem corrected. Their customer service skills are great and always are a pleasure to work with. Really an outstanding team of professionals and my car is fixed on time. I will back due to their outstanding service. Thank you!

Marcus, the Service representative was very professional and courteous. I was informed of the process concerning the recall and the estimated time of repair. The service was completed as promised. It was a pleasant experience. I will return for service as needed.

Mark was awesome throughout the whole process and helped me get my car fixed and ready to go in one day! Would recommend to anyone

Good service center, staff is very professional. Was told it would be an hour and a half to get my car taken care of. I left in 45 minutes, all services completed.

I would like to take the time to review my fantastic experience a Gene Messer Volkswagen in Lubbock, Texas. Benjamin Jacobi showed me several cars. We drove Jettas and a VW Passat. He told me the benefit of both vehicles. He personally owned a Passat. He showed no pressure what so ever. I decide to trade my 2015 Silverado 4X4. He gave me a great trade in.

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